1 - Will making a purchase from the KCRW store make me a KCRW member?

Yes! Any purchase made in the web store (unless otherwise specified) will create a KCRW Membership account, making this new member eligible to win tickets throughout the year.

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2 - What if I make a store purchase, but I’m already a KCRW member?

If the purchase is made while the buyer is already a current member, then it won't renew the member's account but it will be considered an added donation. If the value of the purchase is higher than the donation previously made to become a member/renew, then this purchase will become the parent donation on the account, since it can provide higher benefits.  

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3 - How long will it take to get my item?

It may take up to 4 weeks to receive your purchased item but most items arrive before then.

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4 - How will my item be shipped?

Most purchases will arrive via standard mail. However, items valued above $250 will be sent by a trackable method like Priority Mail or Federal Express. There is no charge for either method of shipping.

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5 - What if my item doesn’t arrive or there’s a problem or question about my purchase?

Please contact the membership department at membership@kcrw.org or 310-314-4635.

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6 - I’ve lost a gift card purchased from the store, can I get a replacement?

Unfortunately, the gift cards and gift certificates purchased from the KCRW Store cannot be replaced.

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7 - Do the gift cards and gift certificates expire?

Many of the gift cards and certificates do expire, although the expiration dates vary. The expiration date will be listed in the item’s expanded description.

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8 - How come the value of my gift certificate is less than the purchase price?

Purchases made from the KCRW store are not a standard dollar-for-dollar exchange.   They are essentially a “thank you gift” for your support of KCRW and include an additional amount (usually $25) that goes towards your membership.  The actual value of a gift certificate or gift card will be listed in the expanded description of the item you would like to purchase.

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9 - Since my purchase supports KCRW, is it tax deductible?

If you purchase an item from the store, the amount exceeding the fair market value of the item is tax deductible. You will receive a tax letter from KCRW in January that outlines the fair market value of any items received. We recommend confirming any deductions with your tax preparer.

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